Privacy Policy

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Our Privacy Policy

At Synergy Spark (“Company,” “we,” “us,” or “our”), we respect and value your privacy. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of your personal information when you engage with our services, visit our website, or otherwise interact with us. By accessing or using our services, you consent to the practices described in this policy.

Information We Collect

Personal Information

In the course of providing our services, we may collect, store, and process various categories of personal information, including but not limited to:

  • Contact Information:This includes details such as your full name, email address, postal address, telephone number, and other similar contact data that enable us to communicate with you effectively.
  • Payment Information:To facilitate transactions, we collect information necessary for processing payments, such as your credit card number, expiration date, billing address, and transaction history. We utilize secure payment processing services to protect your financial data.
  • Account Information:If you create an account with us, we collect information that allows us to authenticate your identity and provide secure access to our services. This may include your username, password, and other identifiers.
  • Content Information:This encompasses any information you voluntarily provide to us through customer service interactions, emails, phone calls, surveys, or any other form of communication. This could also include testimonials, feedback, and reviews.

Non-Personal Information

We also gather non-personal information, which does not directly identify you but may relate to your usage of our services. This includes:

  • Usage Data:We collect information about how you interact with our website and services. This may involve data such as the pages you visit, the links you click, the time and duration of your visits, and other actions taken on our website.
  • Device Information:We obtain information about the device you use to access our services, including your IP address, browser type, operating system, device model, and unique device identifiers. This helps us optimize the performance and compatibility of our services across different platforms.
  • Cookies and Tracking Technologies:Our website employs cookies, pixels, and other tracking technologies to enhance your experience, retain your preferences, and gather analytical data about website usage. You can manage your cookie preferences through your browser settings.
How We Use Your Information

Provision of Services

We use your personal information primarily to deliver the services you have requested from us. This includes managing your account, processing payments, fulfilling orders, providing customer support, and ensuring the proper functioning of our website and services.

Communication

We may use your contact information to communicate with you about important updates, promotional offers, newsletters, and other relevant information. These communications may be sent via email, SMS, phone calls, or postal mail. You have the right to opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Improvement of Services

We continuously strive to enhance our offerings, and we may use the information collected from you to analyze user behavior, preferences, and feedback. This allows us to improve the content, functionality, and user experience of our website and services, as well as to develop new features and services.

Security and Fraud Prevention

We take the security of your personal information seriously. We may use your information to monitor, detect, and prevent fraudulent activities, unauthorized access, security breaches, and other harmful or illegal activities. This includes verifying your identity, authenticating transactions, and implementing security measures to protect our systems and your data.

Legal Compliance

We may use your information as necessary to comply with applicable legal obligations, including responding to lawful requests from public authorities, enforcing our terms and conditions, protecting our legal rights, and resolving disputes. In certain circumstances, we may be required to disclose your information to regulatory bodies, law enforcement agencies, or in connection with legal proceedings.

How We Share Your Information

Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our business and providing our services. These service providers may perform tasks such as payment processing, data hosting, analytics, marketing, customer support, and other administrative functions. We require our service providers to adhere to strict data protection standards and to use your information solely for the purposes of providing the contracted services.

Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or other similar transaction, your personal information may be transferred as part of the business assets. In such cases, we will ensure that the acquiring entity honors the commitments made in this Privacy Policy and that your personal information remains protected.

Legal Disclosures

We may disclose your personal information to third parties if we believe in good faith that such disclosure is necessary to:

  • Comply with applicable laws, regulations, or legal processes;
  • Protect the rights, property, or safety of Synergy Spark, our users, or others;
  • Investigate and prevent fraud or other illegal activities;
  • Respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.

With Your Consent

We may share your personal information with third parties for purposes not covered by this Privacy Policy, but only with your explicit consent. You have the right to withdraw your consent at any time by contacting us.

Data Retention and Security

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your information for legal, accounting, or reporting obligations, as well as for the resolution of disputes and enforcement of our agreements.

Data Security

We employ a variety of physical, technical, and administrative measures to safeguard your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure servers, firewalls, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

Your Rights and Choices

Access and Correction

You have the right to access the personal information we hold about you and to request corrections or updates to any inaccurate or incomplete data. To exercise this right, please contact us using the contact information provided at the end of this Privacy Policy.

Deletion and Restriction

You may request the deletion of your personal information or the restriction of its processing under certain circumstances. For example, you may request deletion if the information is no longer necessary for the purposes for which it was collected or if you withdraw your consent to processing. Please note that we may retain certain information as required by law or for legitimate business purposes.

Objection to Processing

You have the right to object to the processing of your personal information in certain situations, including for direct marketing purposes. If you object, we will cease processing your information unless we have compelling legitimate grounds to continue or if the processing is necessary for legal claims.

Data Portability

Where applicable, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to request the transfer of that information to another data controller.

Withdrawal of Consent

If we process your personal information based on your consent, you have the right to withdraw that consent at any time. However, withdrawing your consent will not affect the lawfulness of processing based on consent before its withdrawal.

International Data Transfers

As a global service provider, we may transfer your personal information to countries outside of your jurisdiction, including to countries that may not provide the same level of data protection as your home country. When we transfer your information internationally, we take appropriate steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy, including implementing data transfer agreements based on standard contractual clauses approved by the relevant regulatory authorities.

Children‘s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect or process personal information from children under this age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete such information from our records. If you believe that we may have collected personal information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the effective date at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Synergy Spark

info@synergyspark.agency.com